Privacy Policy

1. Information we collect

We collect only what we need to give you an accurate read on your case and to run the app.

• Account information you provide when you sign up, such as your name and email address.
• Case details you choose to enter, such as your nationality, visa type, travel history, employment, and the answers you give during a mock interview. You decide what to share.
• Usage data such as which features you use, device and app version, and diagnostic logs, used to keep the app working and improve it.
• Payment information is processed by the App Store or our payment provider. We do not see or store your full card details.

2. How we use your information

• To generate your approval-odds score, surface risks, and run your mock interview.
• To operate, maintain, secure, and improve the app.
• To respond to you and provide support.
• To send service messages, and, only if you opt in, product updates.

We do not sell your personal information, and we do not use your private case details to target advertising.

3. AI processing

Vizard uses artificial intelligence to analyze your case and conduct the mock interview. To do this, the information you enter may be processed by trusted AI service providers acting on our behalf and under contract. We send only what is needed for the feature you are using, and we ask these providers not to use your data to train their general models where that option is available to us.

4. When we share information

We share information only in these limited cases:

• Service providers who help us run the app (hosting, AI processing, analytics, payments), under agreements that limit how they may use it.
• Legal reasons, if required by law or to protect the rights and safety of users and the public.
• Business transfers, if Vizard is involved in a merger or acquisition, with notice to you.

5. Data retention

We keep your information for as long as your account is active or as needed to provide the service. You can ask us to delete your account and associated case data at any time, and we will do so unless we are required to keep it for legal reasons.

6. Your rights and choices

• Access and correction of the information we hold about you.
• Deletion of your account and case data.
• Export of the information you provided, on request.
• Opt out of non-essential communications at any time.

To exercise any of these, email ryan@tryvizard.com and we will respond within a reasonable time.

7. How we protect your data

We use encryption in transit, access controls, and reputable infrastructure providers to safeguard your information. No system is perfectly secure, but we treat your case data as sensitive and limit who can access it. See our Security page for more.

8. Children

Vizard is not directed to children under 16, and we do not knowingly collect information from them. If you believe a child has provided us information, contact us and we will delete it.

9. Changes to this policy

We may update this policy as the product evolves. When we make material changes, we will update the date above and, where appropriate, notify you in the app.

10. Contact us

Questions about privacy? Email ryan@tryvizard.com. Vizard, Inc.